Signed in as:
filler@godaddy.com
Signed in as:
filler@godaddy.com
Privacy Policy
Here at LM Equestrian Limited we are dedicated to protecting the security and privacy of our customers and website users. All the data we receive and maintain will be held securely and be dealt with lawfully in regards to the 'Data Protection Act 1998' (UK).
Personal Information
When you become a member of our website or purchase a product (as a member/guest), as part of the buying and selling procedure, LM Equestrian Limited receives, collects and stores any information you enter on our website or provide to us in any other way: such as your name, postal address, date of birth, login: email & passwords. In addition, we automatically collect your Internet protocol (IP) address used to connect your computer to the Internet for connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedbacks, product reviews, recommendations, and personal profiles. With your consent, we will send you updates on new products and deals.
If you don’t want us to process your data anymore or would like to access, correct, amend or delete , please contact us at nicola.lmequestrian@gmail.com
How we collect Information
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. We can attain this information when you register, buy a product, sign up to newsletters or sending us a message through a contact form. We assume that we have your consent to the collection of your personal information and that it will be used for the specific reasons stated above only.
How we store Information
Our company is hosted on the godaddy.com platform. They provide us with the online platform that allows us to sell our products and services to you. Your data may be stored through godyadd.com's data storage, databases and the general Godaddy.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Godaddy.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers
Communications
We may contact you to notify you regarding your account: to troubleshoot problems with your account; to resolve a dispute; to collect fees or monies owed; to poll your opinions through surveys or questionnaires; to send updates about our company; or as otherwise necessary to contact you to enforce our User Agreement; applicable national laws; and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
Cookies
We may use cookies when you visit our site.
Here's how and why we use them.
* Site performance cookies - these cookies allow you to navigate the site and use our features such as 'Add to Bag'.
* Site data cookies - these cookies allow us to analyse and measure how our customers use the site, to improve its functionality and our customers shopping experience.
* Customer Preference cookies - when you are browsing or shopping on LM Equestrian Limited, these cookies will remember your preferences such as your location, currency or language. This is to make our customers experience as easy and personal as we can.
* Advertising cookies - these cookies are used to deliver ads relevant to our customers. It also helps to limit the number of times our customer see our adds and to help us measure the effectiveness of our marketing.
Ability to update Our Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Our privacy policy, which determines how we use your information, can be found at our Privacy Policy (found above). By using our website, you consent to the processing described within and confirm that all information provided by you is accurate and up to date.
It is your responsibility to insure that all of your account information is up to date for accuracy and completeness.
These are the terms and conditions which apply to your purchase of clothing, accessories and other goods ("goods") from LM Equestrian’s website at www.lm-equestrian.co.uk (the "website").
The website and goods are provided by LM Equestrian, with a registered office at 18 Elidyr Road, Treowen, Newbridge, NP11 3EE.
("we", "us", "our"). When we refer to "you" and "your" we mean the user of the website and purchaser of goods.
These terms and conditions form a legally binding contract between us and you. Your acceptance of the terms and conditions is given when you purchase goods from us. You should read these terms and conditions carefully before buying anything from this website.
We reserve the right to change the terms and conditions under which the website and the goods are provided. Any such change in terms and conditions will be effective to all new orders once included in the text of these terms and conditions and published on the website.
As a business we aim to provide an accessible website with ease of use, however this is not 100% guaranteed. Through environmental or technical issues, the website may be suspended or restricted for a period of time, this could include updates or repairs to the site. Any issues that occur, will be dealt with immediately.
If you have any questions about the terms and conditions, the goods or the website please email us at nicola.lmequestrian@gmail.com
Prohibitions
You must not misuse our Website LM Equestrian. You will not: commit or encourage a criminal offence; transmit or distribute a virus, worm, logic bomb or any other malicious material, harmful to ours/others technology, a breach of confidence in any offensive way, hack into any aspects of our Service; corrupt data; cause disturbance to other users; breach the rights of other person's proprietary rights; send any advertising or promotional material which is unwelcome, referred to as 'spam'; or an attempt to affect the use/function of any computer facilities of or accessed through our website LM Equestrian.
Disobeying this provision would be considered as a criminal offence under the 'Computer Misuse Act 1990.' LM Equestrian will report any such breach to a relevant law enforcement authorities and reveal your identity to them, so they can take actions further.
We will not be held liable for any loss or damage caused by a distributed denial-of-service attack, viruses or any other harmful materials that might affect your computer equipment, computer programs, data or other propriety material due to your use of our website or to your downloading of any material posted/links connected to our website.
Any use of automated systems or software to extract data from our website for commercial purposes, ('screen scraping') is prohibited without license.
Information about the website & the goods
This part sets out some terms about information on the website, descriptions of goods and how you use the website.
Separate notices and disclaimers apply to your use of the website. By placing your order with us, you are implicitly accepting these terms and conditions and also agree to the notices and disclaimers.
We try to make sure that all information on the website, including descriptions of our goods, and listed prices, are accurate and correct at all times. However, mistakes do happen. We will try to resolve all information errors on the website as soon as reasonably possible, and if we reasonably think that such an error has affected your purchase of goods we will try to let you know. We will not be liable to you for any errors on the website.
You should bear in mind that buying clothing and accessories over the internet provides a different shopping experience to buying in-store. In particular you acknowledge that:
The colours which are shown for the goods on the website will depend on many factors including your display settings;
Purchasing Goods Online
This part sets out some terms which apply to your purchase of goods from us through the website.
You make an offer to purchase a product from us (your "order") by completing the staged process on the website as set out below:
Your order only constitutes an offer to purchase goods from us, and does not form a binding contract until accepted by us. Where you order more than one product your order contains a series of offers for each product individually. On receipt of your order, we will send you an order acknowledgement email to the email address which you provide in the order process.
This order acknowledgement email will contain your order number, details of the goods ordered and a delivery estimate. Note that this email is only to acknowledge that your order has been received, and is not acceptance by us of any offers to purchase goods.
We must receive full payment of the price of the goods before we can accept any offers. Where you select to pay by credit or debit card we will process the payment at the time of preparing your goods for despatch.
An offer made by you to purchase a product shall only be deemed to be accepted by us when we despatch that product to you and send you an order despatch email which includes details of the product. We reserve the right to refuse any offers in an order prior to acceptance. If a product is not available we will include details of the unavailable product in the order despatch email. A product which is not available will not be included in the contract for a product which is despatched.
All prices and charges on the website are in uk pounds. Any applicable delivery charges will be applied based on the delivery service selected, and these will be displayed in the order process. All prices are, unless otherwise stated, inclusive of vat and other applicable taxes.
Other Parties
This website may contain links to other (third party) websites. We are not responsible for the content or privacy policies of said websites. The use of third party websites is entirely at your own risk and we accept no liability for the content of any linked site or any link contained in a linked site.
Security
All information that you supply us with is stored on our secured servers. Any payment details will be encypted using SSL technology to try to prevent unauthorised access. We will take all reasonable steps necessary to make sure that your data is treated securely in line with this privacy statement.
The security measures described above ensure that all reasonable steps are taken to protect your personal information. However, the nature of the Internet means that an absolute guarantee of security cannot be offered, and you should be aware that there may be a small security risk in exceptional circumstances when disclosing information online.
Cookies
Cookies are used on this website. Defined, a cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may use the information we obtain from a cookie in the administration of this website, to improve the website's usability and for marketing purposes and also to identify you in the event of further visits.
All customers will receive an email when their order has been shipped.
If any parcels have been damaged on delivery, please notify us immediately (no later than 48 hours after receipt) with full order details. Contact us via nicola.lmequestrian@gmail.com
UK
UK Standard Delivery (2-5 days) £3.99 - £5.99, this is determined by weight.
Free UK mainland shipping on all orders over £75
Usually delivered in 1 working day for all orders placed before 5pm on a Friday. However, your delivery may come before this or even could be delayed due to covid-19. This service does NOT include weekend delivery, or anything ordered after 5pm Friday. If you are in a rush for your order you can add a message to the comments when checking out or email us at nicola.lmequestrian@gmail.com we will do what we can to insure you receive your order in time.
Your order will be sent by Royal Mail. A signature may be required when you receive your order, depending on the size of your order. Delivery times vary but should take no longer than 7 days. If this occurs, please contact us so we can follow up on your order.
You will receive an email when your order has been despatched.
Europe
Postage is £9.99 for all EU orders.
Your order will be sent by Royal Mail International Tracked Service. A signature may be required when you receive your parcel. Delivery times can vary but your order should be with you no longer than 1 week. If this occurs, please contact us so we can follow up on your order.
Rest of the world
Shipping can vary from £10 - £18.99 determined by weight.
Your order will be sent by Royal Mail International Tracked Service. A signature may be required when you receive your parcel. Delivery times can vary but your order should be with you no longer than 2 weeks. If this occurs, please contact us so we can follow up on your order.
For all international orders we will not be held responsible for any customs charges or delays. Please speak to your countries tax office before placing an order if you wish to know what additional charges may occur.
Please Note: there may be small variations between the value of your confirmed foreign currency order and amount you are finally charged by your card provider. This is due to possible exchange rate fluctuations between two separate providers.
Returns
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. Please ensure that you obtain a proof or purchase and if you are returning items over £50 you should consider using a trackable shipping service or purchasing shipping insurance. Your items remain your responsibility until they arrive back to us. We will NOT be responsible for any customs or import duties for returns and exchanges.
Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging, with all the original tags attached. All items must be unmarked by make-up and/or animal hair, unworn and unwashed.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Faulty & Incorrect Items
Please contact our customer services team if you believe you have received a faulty or incorrect item . Details can be found on our 'Contact Us' page. On receiving delivery of your order, if it is in anyway damaged by your postal service, please inform us within 48 hours by email to nicola.lmequestrian@gmail.com, otherwise a claim cannot be accepted.Please note refunds are only eligible within 21 days of receipt. Your item must be deemed faulty within 60 days at the discretion of LM Equestrian. We are happy to offer a credit note or exchange for the faulty or incorrect item within this time frame.
Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless faulty, we will be happy to offer you an exchange on any item.
Exchanges
Any exchanges will be processed within 14 working days of receipt of item. Shipping for a first exchange will be free of charge, any subsequent exchanges for the same items will be charged at the standard shipping rate.
How do I Return an Item?
Please return your product to the correct returns address found below (UK and International). Please be sure to include your original order number and contact details. If you are exchanging, please include the details of the new product you require. Should your item be out of stock, a member of our team will contact you.
LM Equestrian Limited
18 Elidyr Road
Treowen
Newbridge
Gwent
NP11 3EE
Copyright © 2024 LM Equestrian Clothing - All Rights Reserved.
Powered by GoDaddy